Terms and Conditions sigma168 — Complete Platform Usage Guide

1General Terms

Sigma168 is an online gaming platform offering a wide range of digital entertainment categories including Slots, Bingo, Sports Betting and more to eligible users. The platform is operated professionally in accordance with international digital gaming industry standards.

By accessing, registering for, or using any part of the Sigma168 platform, you automatically agree to be bound by these Terms and Conditions and all related policies published by Sigma168 from time to time. If you do not agree with any part of these terms, you are required to stop using the platform immediately.

Sigma168 reserves the right to modify, amend or update these Terms and Conditions at any time without prior notice. It is the user's responsibility to review the latest terms. Continued use of the platform after any amendment is published means you accept those changes.

2Eligibility & Registration

To register and use the sigma168 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Registering under your own name and not on behalf of any other party without written authorization.
• Has never had an account terminated by sigma168 previously due to a terms violation.
• Not subject to any local legal restrictions that prohibit the use of online gaming platforms.
• Providing accurate, truthful and up-to-date information during registration.

Identity Verification Process (KYC)

Sigma168 conducts an identity verification (KYC) process on all new accounts as part of its commitment to platform security. You may be required to submit a valid identification document such as a MyKad or passport to complete verification. Accounts that do not complete KYC within the specified period may face withdrawal restrictions until verification is done.

Each user is only permitted to register and maintain one account only at sigma168. Opening multiple accounts by the same individual is a serious violation of these terms and may result in immediate termination of all related accounts along with balance freezing.

3User Account

You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and password. Sigma168 shall not be liable for any losses arising from your failure to keep this information secure.

Account Security Responsibilities

• Never share your password or login credentials with anyone.
• Use a strong and unique password for your Sigma168 account.
• Enable two-factor authentication (2FA) via your account settings for an added layer of security.
• Log out of your account when using a shared device.
• Contact Sigma168 customer support immediately if you suspect your account has been accessed without authorization.

Sigma168 reserves the right to freeze or temporarily suspend an account if suspicious activity or usage inconsistent with normal patterns is detected. This action is taken solely to protect user interests and platform integrity.

4Deposit & Withdrawal

All financial transactions on sigma168 are processed through secure, encrypted payment channels. The platform supports a variety of local Malaysia payment methods including FPX, Touch 'n Go eWallet, Boost and GrabPay.

Deposit Requirements

• The minimum deposit is as stated on the platform's Deposit page.
• Only payment methods registered in your own name are accepted.
• Sigma168 does not accept deposits from third parties or accounts of unknown origin.
• Successful deposits will be credited to your account within the specified timeframe depending on the payment method used.

Withdrawal Requirements

• Withdrawals are processed within 15 minutes for supported payment methods.
• You must have completed KYC verification before your first withdrawal request can be approved.
• Withdrawals will only be processed to the same payment method used for the deposit, or to an account registered under your name.
• Any bonus or promotional credit must meet the wagering requirements before a withdrawal is permitted.
• Sigma168 reserves the right to request additional documents to verify identity before approving withdrawals that exceed certain limits.

5Bonus & Promotions

Sigma168 offers various types of bonuses and promotions to users from time to time. Each bonus is subject to specific terms and conditions stated alongside the offer. The specific terms of a promotion will override the general terms stated in this section where there is a conflict.

Wagering Requirements

• All bonuses carry wagering requirements that must be met before withdrawing bonus-related wins.
• Wagering requirements, validity periods and maximum bet limits will be clearly stated in the terms of each promotion.
• Games eligible to contribute toward bonus wagering requirements are as specified in the relevant promotion terms.
• Sigma168 reserves the right to void bonuses and related wins if any misconduct or promotion abuse is detected.

Bonus Abuse

Any attempt to abuse the sigma168 bonus system — including opening multiple accounts to claim bonuses repeatedly, using automated software or any unfair method — will result in the immediate cancellation of all related bonuses and wins, and possible permanent account closure.

6Game Rules

All games available on sigma168 use an independently audited random number generator (RNG) to ensure fair outcomes for every player. Game results are final and cannot be contested once completed.

• Players are responsible for understanding the rules of each game before placing real-money bets.
• Any technical issues during a game session must be reported to customer support within 24 hours.
• In the event of a technical error or inaccurate display caused by a system issue, sigma168 reserves the right to void or review the affected game result.
• The use of automated software, bots or any tools that provide an unfair advantage is strictly prohibited.
• The minimum and maximum bet for each game is as displayed in the respective game interface.

7Prohibited Activities

Sigma168 users are strictly prohibited from engaging in the following activities:

• Opening multiple accounts to claim bonuses repeatedly or to coordinate gameplay.
• Using automated software, bots, scripts or any technological tools to automate gameplay or gain an unfair advantage.
• Manipulating games or transaction processes through any technical or non-technical means.
• Using the platform for money laundering or any unlawful financial activities.
• Sharing your account with another individual or allowing third-party access to your account.
• Spreading false or misleading information about sigma168 to other users.
• Attempting to hack, disrupt or compromise the security of the sigma168 platform infrastructure.

8Liability Limits

Sigma168 will not be held liable for any loss or damage arising from the following situations:

• Service disruptions caused by factors beyond Sigma168's control, such as internet outages, third-party server failures, or natural disasters.
• Losses arising from a user's failure to secure their account login credentials.
• Disputed game outcomes resulting from the user's misunderstanding of the game rules.
• Payment processing delays caused by third-party financial service providers.

Sigma168's maximum liability to any user under any circumstances is limited to the total amount deposited by the user in the 30 days preceding the incident giving rise to the claim.

9Account Closure

Closure by User

You have the right to close your Sigma168 account at any time by contacting customer support. Before closure is processed, all eligible balances will be transferred to you via your registered payment method, subject to standard withdrawal conditions.

Closure by sigma168

Sigma168 reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any term in this document.
• Suspected or confirmed fraud, misconduct or illegal activity.
• Failure to complete KYC verification within the specified period.
• Upon request by a competent authority.
• Account inactive for more than 12 consecutive months.

10Terms Amendment

Sigma168 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform.

It is the user's responsibility to review this Terms and Conditions page periodically to stay informed of the latest version. Sigma168 may, but is not obligated to, notify users of material amendments via email or in-platform notifications.

11Responsible Gaming

Sigma168 is committed to a healthy and responsible gaming culture. We provide a range of self-management tools to help users maintain control over their playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Session Limit: Limit the amount of time you spend in a single gaming session.
• Break Reminder: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Sign up for a long-term exclusion if you feel you need to stop playing entirely.

If you or someone you know has a gambling-related problem, please contact sigma168 customer support or seek help from an organization that specializes in gambling addiction. Gaming should remain entertainment — not a burden.

12Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, please contact the sigma168 customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat button.
• Email: [email protected] (response within 24 hours on business days)

Our support team is ready to assist you and ensure every query related to the platform terms is answered clearly and accurately.